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SettingsSetting Up Stripe Connect

Setting Up Stripe Connect

This guide walks you through connecting your Stripe account to Tallie so you can accept payments from clients. Once connected, clients can pay with credit cards or directly from their bank account (ACH).

What You’ll Learn

  • Creating your Stripe Connect account
  • Completing the verification process
  • What information Stripe needs
  • Accepted payment methods (cards and ACH bank transfers)
  • Troubleshooting common issues

Before You Start

Make sure you have:

  • A paid Tallie subscription (Stripe Connect isn’t available during trials)
  • Your business information ready (address, phone, tax ID)
  • A bank account for receiving payments
  • About 10-15 minutes for the setup process

Step-by-Step Guide

Step 1: Go to Payment Settings

  1. Click Settings in the sidebar
  2. Click the Payments tab
  3. You’ll see the Stripe Connect section

Step 2: Start the Connection

  1. Click the Connect with Stripe button
  2. Tallie creates a Stripe account for you
  3. You’ll be redirected to Stripe’s website to complete setup

Step 3: Complete Stripe Onboarding

Stripe will guide you through their verification process. Here’s what they’ll ask for:

Business Information

  • Business type (individual/sole proprietor, LLC, corporation)
  • Business name (or your name if sole proprietor)
  • Business address
  • Business phone number
  • Industry type

Personal Information

  • Your legal name
  • Date of birth
  • Last 4 digits of your Social Security Number (or full SSN for some business types)
  • Home address

Bank Account

  • Bank name
  • Routing number
  • Account number

This is where Stripe will deposit your payments.

Step 4: Verify Your Identity

Stripe may ask you to verify your identity by:

  • Answering security questions
  • Uploading a photo of your ID (driver’s license or passport)

This is standard procedure to prevent fraud and protect your account.

Step 5: Return to Tallie

After completing Stripe’s process:

  1. You’ll be redirected back to Tallie
  2. The Payments page will show your account status
  3. If everything is complete, you’ll see “Active” status

Account Statuses Explained

After setup, your account may show different statuses:

Active

Your account is fully set up and ready to accept payments. Clients can now pay your invoices with credit cards or ACH bank transfers.

Pending Verification

Stripe is reviewing your information. This usually takes a few minutes but can take up to a few days for some accounts.

Action Required

Stripe needs additional information. Click Complete Onboarding to provide the missing details. Common requests include:

  • Additional identity verification
  • Business documentation
  • Updated banking information

Processing

Your account is being set up. Wait a few minutes and refresh the page.

What to Expect After Setup

Once your account is active:

Payments

  • Clients see a Pay button on invoices, payment links, and deposits
  • A secure payment window opens right on the page - clients aren’t sent anywhere else
  • They can choose to pay by credit or debit card (including Apple Pay on supported devices) or ACH bank transfer
  • Card payments are processed instantly
  • ACH payments take 3-5 business days to clear
  • You’ll receive email notifications for each payment

Payouts

  • Stripe deposits funds to your bank account
  • Standard payout timing is 2 business days after payment clears
  • You can view all payouts in the Stripe Dashboard

Accepted Payment Methods

Credit/Debit Cards

  • Visa, Mastercard, American Express, Discover
  • Instant processing
  • Fee: 3.5% + $0.30 per transaction

ACH Bank Transfers

  • Direct bank-to-bank payments
  • Lower fees than card payments
  • Takes 3-5 business days to process
  • Fee: 1.4% (max $5.60 per transaction)

Fee Examples

For a $1,000 invoice:

  • Card payment: $35.30 fee → you receive $964.70
  • ACH payment: $5.60 fee → you receive $994.40

For a $5,000 invoice:

  • Card payment: $175.30 fee → you receive $4,824.70
  • ACH payment: $5.60 fee (capped) → you receive $4,994.40

ACH is especially cost-effective for larger invoices!

Troubleshooting

”Session Expired” Message

If you see this during onboarding:

  1. Return to Tallie’s Payments settings
  2. Click Complete Onboarding
  3. You’ll get a fresh link to continue

Verification Taking Too Long

If your account is stuck in “Pending Verification”:

  1. Wait 24-48 hours (some reviews take time)
  2. Check your email for messages from Stripe
  3. Click Refresh Status in Tallie
  4. Contact Stripe support if it’s been more than a few days

Missing Information Request

If Stripe asks for information you already provided:

  1. Click Complete Onboarding
  2. Re-enter the requested information
  3. Make sure all fields are filled correctly

Bank Account Issues

If payouts fail:

  1. Open the Stripe Dashboard
  2. Check your bank account details
  3. Verify routing and account numbers
  4. Try adding a different bank account

Tips

  • Use your legal business name - Stripe verifies this against public records
  • Have your ID ready - Identity verification goes faster with a good photo
  • Double-check bank details - Incorrect account numbers cause payout failures
  • Keep contact info current - Stripe sends important updates by email

Security Notes

Your financial information is secure:

  • Tallie never sees your full bank account or SSN
  • All data is encrypted and handled by Stripe
  • Stripe is PCI-compliant (highest security standard)
  • Your Stripe account is separate from your Tallie account
Last updated on
Tips & Card FeesTeam Management